๐Ÿ‘‡ Best Slack Communities to Join to Break Into Customer Success ๐Ÿš€


Here are 5 Slack communities worth joining this week!

Most people start networking the week they need a job.

That is the worst possible time to start.

By then, you are reaching out cold, a little desperate, asking strangers for referrals you have not earned. It rarely works.

The people who break into CS the fastest did the opposite. They built their network months before they needed it. So when a role opened up, they already knew someone on the inside.

Here is the part nobody tells you: a lot of CS hiring never hits LinkedIn.

It moves through communities.

Someone posts "we're hiring a CSM," three people reply, and the job gets filled.

If you are not in the room, you never see it.

So get in the rooms now.

Here are 5 Slack communities worth joining this week, even if you are not actively applying yet:

Know someone stuck applying online and hearing nothing back? Forward them this. The job they want is probably being filled in one of these rooms right now.

Joining is not the win. Showing up is.

Introduce yourself.

Answer one question. React to a few posts. Ask a thoughtful one of your own. Do that for a few weeks, and your name starts to feel familiar to people who hire.

That familiarity is what turns a cold application into a warm intro later.

You are not asking for anything yet. You are just becoming someone people recognize. That is the whole game.

Know someone stuck applying online and hearing nothing back? Forward them this. The job they want is probably being filled in one of these rooms right now.

Pick one. Join it today. Future you will thank you.

Gozde

P.S. You do not have to join all five. Once you actually show up in beats five, you forget about them by Friday.

Tired of applying to CSM roles and hearing nothing back?

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2 Townsend Street, San Francisco, California
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