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The Success Path

Stop Waiting for the AI Wave to Pass.

Published about 1 month agoย โ€ขย 1 min read

Welcome to my newsletter!

52% of employees feel they no longer matter at work!

Not afraid of AI. Not resistant to change. Obsolete.

If you have been quietly grieving your career for the last 18 months, you are not imagining things.

You are in the 52%.

Here is the part nobody is repeating loud enough.

The World Economic Forum's Future of Jobs Report estimates that 92 million roles will be eliminated by 2030. And 170 million new ones will be created. Net gain, 78 million jobs.

The story is the second number.

8 of the 10 most in-demand skills by 2030 are uniquely human. First-principles reasoning.

Moral judgment. Holding teams accountable. Leading through uncertainty.

Read that list one more time. That is the CSM job description.

Customer Success was already the most uniquely human role in the GTM stack.

AI just made it the role companies cannot afford to get wrong.

If you are sitting in your old job feeling obsolete and wondering if it is too late to pivot, I am telling you: you are early.

The hiring is happening. The job description is being rewritten. The relationship-person pitch is dead. The judgment-person pitch is hired.

You are exactly the person the new CS roles are being designed for.

If a friend in your life has been quietly looking at job boards at 11 pm, wondering if she is too late, forward this email to her.

She is not too late. She is the 52%, and the 52% is who CS is now hiring.

Read the full article on the AI transformation summit held in Costa Mesa last week with 200+ executives from the tech companies you have heard of!

Tired of applying to CSM roles and hearing nothing back?

How to Break Into Customer Success is the same resume, LinkedIn, and interview playbook Gozde uses in 1:1 coaching, packaged so you can work through it at your own pace.

Built for people coming from

  • Support
  • Sales
  • Teachers/Nurses
  • Operations
  • Much more!

Stuck applying to CSM jobs without knowing what is actually broken?

Book a 1:1 session with me to diagnose what is keeping you out of CSM interviews and give you a clear 30-day plan to fix it.

Start with a free intro call to see if it is the right move for where you are right now.

2 Townsend Street, San Francisco, California
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The Success Path

Career Coach @The Success Path | Helping career-pivoters break into Customer Success | Former GTM Leader at hyper-growth SaaS startups (Apollo, Lob, Twitter) | AI Advisor @University of San Francisco

I'm a career transition coach, helping professionals break into tech in GTM/Sales/Post-Sales roles. Subscribe and join over 10,000+ career transitioners who make more than $200K a year ๐Ÿš€

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